Refunds & cancellations
This policy covers open-cohort course places, Field School weeks, and related deposits booked with Ridgehub Geotechnical Engineering School.
Eligibility
Refunds apply to course fees you have paid to Ridgehub for a confirmed place. They do not apply to travel you arranged independently, or to employer internal costs.
Timeframes
- Cancellation 21 days or more before the start date: full refund of fees paid, minus any non-refundable deposit stated on your invoice if materials were already ordered for a custom in-house delivery.
- Cancellation 8–20 days before the start date: 50% refund of the course fee.
- Cancellation 7 days or fewer, or failure to attend: no refund of the course fee.
Deposits
Deposits secure a limited seat and laboratory capacity. Where an invoice marks a deposit as refundable until a stated date, that date controls. After laboratory consumables or site access fees are committed for your cohort, the deposit may become non-refundable even if a partial fee refund remains available.
Rescheduling
You may request a transfer to a later cohort of the same course once, subject to availability, if you write to us at least 14 days before the original start. A transfer fee may apply if notes have already been printed for you.
Work already started
If a multi-week course has begun and you withdraw, fees for completed sessions are non-refundable. Remaining unused sessions may be considered for a partial refund at our discretion when another learner can take the seat.
Field School specifics
Site access agreements and transport bookings mean Field School cancellations inside 14 days are generally non-refundable. Residential add-ons cancelled inside 10 days may incur the lodging cost if rooms cannot be released.
Purchased materials
Printed notes and PPE issued to you are non-returnable once used. Unused sealed items may be accepted for a materials credit if returned within 7 days of withdrawal.
Ridgehub cancellations
If we cancel a cohort, you may choose a full refund or a free transfer to a future date. We are not responsible for non-refundable personal travel bookings.
Refund process and method
Email info@siteridgehub.click with your invoice number and reason. Approved refunds are returned to the original payer by bank transfer within 14 working days of approval.
No-shows
Absence without notice counts as a no-show. Places are not held for later weeks without a formal transfer request.
Contact
Refund requests: info@siteridgehub.click or 0121373254. Address: Street: 297 Longmeadow Crescent; City: Birmingham; State/province/area: West Midlands; Zip code: B34 7LA; Country calling code: +44; Country: United Kingdom.